Terms of Use

Last Updated: 12 February 2026

Please fully and carefully read these terms and conditions of use (the “Terms of Use”). The Terms of Use set forth the legally binding terms and conditions for your use of the Service and the Content provided by CGM, its affiliated companies and/or subsidiaries (collectively, “CGM”).

Thank you for visiting a CGM website, downloading a CGM application, or using any CGM product and/or service that includes software and internet connectivity features!

Service

In using any CGM website (“CGM Website”), CGM product and/or service that includes software and internet connectivity features, any CGM application downloaded from any operating system globally, and the associated content (collectively, the “Service”), you acknowledge that you have read, understood, and agree to the Terms of Use. If you do not agree, do not use the Service.

Content

The “Content” in these Terms of Use includes, without limitation, text, user interfaces, information, data, photographs, videos, audio clips, software, firmware, scripts, graphics, and interactive features generated, visual interfaces, trademarks, logos, sounds, music, artwork, computer code, design, structure, expression, “look and feel” and arrangement of such Content that are shown on or through the Service, or are downloaded through the Service for using on, for or together with any CGM products. You accept and acknowledge that any such Content is owned, possessed, controlled or licensed by or to CGM, and is protected by the laws, rules and regulations relevant to trade dress, copyright, patent, trademark, right of publicity, various other proprietary rights, intellectual property rights and unfair competition.

You acknowledge that your access to the Service or the Content is at your own risk, and you are solely responsible for any damage or loss incurred by you or by any other party resulting from your access. CGM makes no guarantees that any of the Service or the Content you access is or will continue to be accurate, complete or available. CGM reserves the right, but has no obligation, to add, change, edit, amend, revise, modify or remove, restrict or block access to, all or any part of the Service or the Content, from time to time, at its sole discretion without notice and for any reason or for no reason at all. When using the Content, without any prior written approval from CGM, you (i) will not remove any proprietary notice language in any copies of the Content; (ii) will only use such information for your personal, non-commercial informational purpose and will not copy or post such Content on any networked computer or broadcast such Content in any media for any purpose other than personal purposes as permitted; (iii) will make no modifications to any such Content; and (iv) will not make any representations or warranties relating to such Content.

Acceptance of Terms of Use

The Terms of Use apply to any Service provided by CGM, except where CGM has established more specific terms and conditions for that particular Service, or for a specific region and/or country in which such Service is provided.

CGM reserves the right, but has no obligation, to add, change, edit, amend, revise, modify or remove portions of the Terms of Use from time to time at its sole discretion.

The updated version of the Terms of Use will be effective on the date of posting unless indicated otherwise in such updated Terms of Use. You should check the Terms of Use for the changes and your continued use of the Service after the posting and notification of such an updated version of the Terms of Use will constitute your agreement and acceptance of the changes. As a condition for CGM to grant to you a non-exclusive, freely revocable, non-transferable, personal and limited privilege to access and use the Service and the Content, you need to comply with the Terms of Use at all times.

You are entitled to use the Service and the Content only for the purposes expressly set forth on the Service and in the Terms of Use. You should never (i) post nude, pornographic, sexually suggestive, violent, discriminatory, disparaging, defamatory, hateful, or infringing content to the Service; (ii) select, solicit or otherwise collect credentials of other users, nor misuse own credentials; (iii) probe or test the vulnerability of the Service or any network linked to the Service, nor breach the security or authentication measures on the Service or any network linked to the Service; (iv) use for any illegal or unauthorized purpose; (v) make any additional representations or warranties relating to such Content; (vi) violate intellectual property rights, reputation rights, privacy rights, laws or contracts of CGM or any third party; (vii) improper interference with the server or network system of this service or improper operation of other technical means; (viii) conduct prohibited acts under any applicable laws; and (ix) other acts that hinder CGM from operating the Service or other users' use of the Service, or other actions that CGM, in its sole discretion, deems to be inappropriate.

Eligibility

If you are a person who does not have full capacity for civil acts or who is unable to civil conduct independently under the laws of another jurisdiction, you shall, in company with your parents, legal representative or custodian, review the Terms of Use and the terms of use and privacy policy of the Service and only register a personal account, in the company of your parents, legal representative or custodian, after both you and your parents or legal representative or custodian fully understand and agree with the Terms of Use and the specific terms of use, and acknowledge the privacy policy applied to the Service.

Once you, and your parents or legal representative or custodian (where applicable), accept to comply with the Terms of Use and the terms of use and privacy policy of the Service, CGM will grant you a non-transferable, non-exclusive, revocable right to access the Service or the Content. You and your parents or legal representative or custodian acknowledge and confirm that any acknowledgement, confirmation, agreement, consent made by you under this Term of Use shall also be considered as made in companion with and approved by your parents or legal representative or custodian (where applicable).

You are solely responsible for ensuring that the Terms of Use are in compliance with all laws, rules and regulations applicable to you and the right to access the Service or the Content is revoked where the Terms of Use or your use of the Service or the Content is prohibited by or conflicts with any applicable law, rule or regulation. The Service and the Content are provided for personal and non-commercial use, and not for any third party’s use or benefit.

Personal Account and Password

For the purpose of using the Service or the Content, you may be requested to provide the most updated, complete and correct personal information for CGM to register at any other platform or service provided by CGM an account exclusively for your personal and non-commercial use, including but not limited to create your personal ID and set up your password, or to choose to connect with your existing account established under any third party’s website, for instance, Facebook or Google+, and to agree with and accept the Terms of Use and the terms of use and privacy policy of the relevant Service.

You shall be responsible in making sure that the personal information you provide stays updated and correct at all times and notify CGM if there are any changes. You understand and agree that if you are unable to receive information updates from CGM (including updates for this Terms of Use) or unable to use CGM Website due to inaccuracy or incompleteness in the personal information you provide, you shall be solely responsible for any and all damages caused by or related to such inaccuracy.

When you purchase any products or services or sign in for any events through a Service, unless stated otherwise on the Service, you must login in with your personal ID and password for accessing your personal account to proceed with any transaction or any other activities.

You agree that you will never disclose any information relevant to your personal account and shall always maintain the secrecy and security of the same, including without limitation, your personal ID and password, to any third party and you will take all responsibilities, including but not limited to, any and all purchase and activities that occurs under your personal account. You also agree that CGM will attribute all the responsibilities to you for any use of the Service or the Content through your personal account; therefore, you should never disclose to any third party any information regarding your personal account.

In the event of any unauthorized use or any breach of security, including without limitation, any unauthorized use of your personal account, you should immediately inform CGM at [insert email address]; however, in no event shall CGM be responsible for any of your loss incurred by such unauthorized use of your personal account.

If CGM, in our sole discretion, believes that you may engage in any illegal or fraudulent conduct or any other criminal behaviors or may breach any provision of the Terms of Use, in addition to any rights under any applicable laws that CGM is entitled to execute, CGM also reserves the right to refuse service, terminate or suspend your personal account and access to the Service or take any other action, including without limitation, canceling any rights, benefits or qualification for events that are granted to you by CGM or terminating any contractual relationship between you and CGM.

Invoice

CGM will issue invoices on all of your transactions according to applicable law, store these invoices in an e-Carrier, and notify you when an invoice has been issued. If you wish to obtain an electronic invoice certificate, please contact us through our hotline 18002239 or email customerservice@castrolmobility.com, we will send a paper certificate to an address of your choosing. Please safeguard the paper certificate as it cannot be reissued.

Electronic Records and Electronic Signatures

You acknowledge and agree that when you purchase or subscribe any goods and services from CGM, electronic records may be used in the transaction in accordance with the Electronic Signatures Act, the Law on Electronic transaction of Vietnam, and CGM may use electronic communication methods to exchange electronic records with you, including without limitation for contracts, product warranties, orders, shipping notice, invoice, and other documents created during your use of the Service. You acknowledge and agree that electronic records may be signed or stamped with electronic signatures or other electronic tools and methods as permitted by law, and the electronic records so signed or stamped shall have the same legal effect as traditional paper documents and wet ink signatures. Amendment, supplement, alteration or termination to such electronic records may be executed through the same use of electronic communication methods, which shall have the same legal effect as traditional paper documents and wet ink signature. CGM is committed to ensuring the safety, confidentiality, accuracy and completeness of electronic records and electronic communication methods and will take commercially reasonable precautions to protect the electronic records from unauthorized access, disclosure, alteration and destruction.

Delete Account

You have the right to delete the account using this Service (hereinafter referred to as an "Account"), and, in the event that the Service relates to an application, remove the application from your device to terminate the use of the Service. Data and personal data retained or generated by you in using the Service will be deleted or de-identified, and any accured benefits through the Service you may have may be lost. Please note that your original Account and the above-mentioned information may not be able to be recovered and restored in any way after the deletion of the Account, even if you delete your account accidentally or regret it after deletion.

Unless otherwise and agreed by CGM, your Account will not be deleted under any of the following circumstances: (i) you still owe CGM and its affiliates related payments, such as service fees; (ii) there are still valid contracts or subscription services in between you and CGM and/or its affiliates, and the deletion of your Account will make it impossible or difficult to perform the aforementioned contracts or subscription services; (iii) you have not yet cancelled or adjusted certain functions or settings of the Account, for example, de-bundle the credit card associated with the Account or switch off automatic payment deduction function, etc.; or (iv) your use of the Service violates Terms of Use or any applicable law. Before submitting an application to delete your Account, you must check whether you meet the above conditions. If you are the user of any CGM application and you have one of the above situations, you may not be able to complete the deletion of your Account. Your Account will be deleted after the deletion process of the related application you used is completed. CGM shall not be liable for any incidental, indirect, or punitive damages for your Account deletion application and its results.

Please note that after the Account is deleted, you will no longer be able to use the relevant Service you deleted, and websites logged in with this Account, nor can you use the Account to perform any operational functions related to CGM products and services. You understand that Account deletion does not mean CGM's waiver or disclaimer of any responsibility arising from your use or operation of the Account prior to Account deletion. You represent and warrant that before the Account is deleted, you have thoroughly reviewed the Account usage history and confirm that CGM has provided products and services to you in accordance with all agreed contents. After you delete your Account, CGM will stop collecting, processing, and using your data and personal information through your Account, except to the extent otherwise permitted or required under applicable laws

The data and personal information collected, processed and used by CGM before your Account is deleted may be retained and further processed by CGM where necessary for:

(i) the performance or termination of any existing contracts between you and CGM;

(ii) compliance with CGM’s legal or regulatory obligations (including record‑keeping and tax obligations);

(iii) the establishment, exercise or defence of legal claims; or

(iv) other legitimate purposes permitted by applicable laws.

If it is necessary to delete or de-identify your data and personal information, CGM will keep and use it in strict compliance with applicable laws and regulations for the purpose of contract performance management, etc.

You accept and acknowledge that deleting your Account does not mean the termination, cancellation, or invalidation of the contractual relationship between you and CGM based on specific products and services unless you have satisfactorily fulfilled all of you Obligations specified in the existing Contract with CGM. Regarding the contractual relationship between you and CGM due to the aforementioned products and services and the rights and obligations derived therefrom, you should contact your CGM group companies whose contractual relationship shall be dealt with in accordance with the relevant provisions of the contract.

Privacy

CGM has a privacy policy that applies to use of the Service ("Privacy Policy") You should read the Privacy Policy fully and carefully to have a full understanding carefully to understand how CGM may collect, use, disclose, store, and otherwise process your personal data in connection with the Service.

In order to provide the Service and fulfill our obligations under these Terms of Use and any other agreement between you and CGM, CGM will collect, use, store, disclose and otherwise process your personal data where strictly necessary. This may include, without limitation, processing your personal data to:

(i) create, maintain and manage your Account;

(ii) provide you with access to the Service and the Content, including subscriptions and value‑added features;

(iii) process your orders, payments, invoices and any subscription‑related charges;

(iv) provide customer support and handle your inquiries or complaints;

(v) send you service‑related communications, including security alerts, technical notices, updates, and information about changes to these Terms of Use; and

(vi) perform internal business operations such as auditing, billing, quality assurance, troubleshooting and service improvement.

Where required by applicable law, CGM may also process your personal data to comply with legal or regulatory obligations, to establish, exercise or defend legal claims, or to cooperate with competent authorities.

Third Party’s Links

The Service may contain links to other independent third party websites or permit you to link to other websites, services or resources on the Internet (the “Third Party’s Links”). The Third Party’s Links are provided only as a convenience to you and the inclusion of any Third Party’s Links does not imply CGM’s endorsement or an association with the operators or owners of those third party websites. CGM has no control on Third Party’s Links and you acknowledge that CGM is not responsible for the content, functions, accuracy, legality, appropriateness or any other aspect of the Third Party’s Links or content thereof, and that CGM shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on anything on the Third Party’s Links or content thereof. You will need to make your own independent judgment with respect to your access to and interaction with the Third Party’s Links and you understand that any information you receive from the Third Party’s Links is not from CGM nor endorsed by CGM.

Disclaimer

THE SERVICE AND THE CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF TITLE, ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL CGM PROMISE THAT THE SERVICE OR THE CONTENT WILL BE SECURE, ERROR-FREE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, OR THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED, OR THAT YOUR USE OF OR ACCESS TO THE SERVICE OR THE CONTENT WILL PROVIDE ANY SPECIFIC RESULT THAT MEETS YOUR REQUIREMENTS, OR THAT YOU WILL BE NOTIFIED OR BE ABLE TO ACCESS ANY LATEST VERSION OF THE SERVICE OR THE CONTENT WILL BE AVAILABLE. ALL INFORMATION PROVIDED ON THE SERVICE IS SUBJECT TO CHANGE WITHOUT NOTICE. ANY INFORMATION PROVIDED ON THE SERVICE IS FOR REFERENCE PURPOSES ONLY. CGM AND CGM’S DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, CONSTRACTORS, PARTNERS, PREDECESSORS, SUCCESSORS AND THE PROVIDERS OF THE CONTENT DO NOT WARRANT AND CANNOT ENSURE THAT ANY CONTENT YOU RECEIVE OR DOWNLOAD FROM THE SERVICE WILL BE FREE OF VIRUSES OR HARMFUL COMPONENTS OR DESTRUCTIVE FEATURES. CGM DISCLAIMS ANY AND ALL DAMAGE, LIABILITY OR INJURY FOR ANY ACTS, OMISSIONS, FAILURE OF PERFORMANCE, ERROR, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER MALWARE, UNAUTHORIZED ACCESS BY THIRD PARTIES IN CONNECTION WITH OR WITH REGARD TO YOUR USE OF OR ACCESS TO THE SERVICE, THE CONTENT OR THE THIRD PARTIES’ LINKS. YOU ARE SOLELY RESPONSIBLE FOR YOUR USE OF OR ACCESS TO THE SERVICE, THE CONTENT AND THE THIRD PARTY’S SERVICES. THE SOLE REMEDY FOR YOU TO ENJOY AGAINST CGM FOR DISSATISFACTION WITH THE SERVICE OR THE CONTENT IS TO STOP USING THE SERVICE OR THE CONTENT. IN NO EVENT DOES CGM OR ANYONE AT CGM MAKE ANY REPRESENTATIONS NOR WARRANTIES WITH RESPECT TO ITS SERVICE NOR CONTENTS.

Limitation of Liability

EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT WILL CGM BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, EVEN IF CGM HAS BEEN ADVISED OF THE POSSIBILITY OF ANY OF THE AFORESAID DAMAGES.

Indemnity

You agree and shall defend, indemnify, and hold harmless CGM and CGM’s officers, employees, contractors, directors, suppliers, shareholders, predecessors, successors in interest and representatives from all demands, liabilities, loss, claims, and expenses, including reasonable attorneys’ fees, due to or arising out of or in connection with your use or misuse of, or access to, the Service or the Content in violation of the Terms of Use. This indemnification will survive the termination or expiration of your use of the Service or the Content.

Governing Law and Jurisdiction

You agree that all matters relating to the Terms of Use or your access to or use of the Service or the Content, including all disputes, will be governed by the laws of Vietnam without regard to its conflicts of laws principles. In the event of any controversy or dispute between you and CGM arising out of or in connection with the Terms of Use or your use of or access to the Service or the Content, you and CGM will in good faith attempt to resolve any such controversy or dispute. If a resolution to any such dispute cannot be found within sixty (60) days, then either you or CGM may submit such controversy or dispute to the competent Court of Vietnam for settlement

Miscellaneous

You should not send your unsolicited ideas to CGM or anyone at CGM because CGM or anyone at CGM will not accept nor consider unsolicited ideas, including, without limitation, ideas for new product designs, technologies, processes, materials or marketing campaigns. To avoid any possible or potential dispute or misunderstanding, if CGM’s products or marketing plans happen to be similar to any unsolicited ideas you send to CGM or anyone at CGM, despite CGM’s request that you should not send any unsolicited ideas to CGM or anyone at CGM, you hereby agree to assign to CGM any unsolicited ideas you send to CGM or anyone at CGM, without any compensation to you. CGM will not treat any unsolicited ideas you send to CGM or anyone at CGM as confidential or proprietary and CGM may use or distribute your submissions of such unsolicited ideas and its contents for any purpose and in any way.

The Terms of Use constitute the entire agreement between you and CGM with respect to your access to and use of the Service and the Content, and supersede all prior or contemporaneous communications of any kind (whether oral, written or electronic) between you and CGM with respect to your access to and use of the Service and the Content. If any of the provisions of the Terms of Use are found to be unenforceable, void or invalid by a court or other tribunal of competent jurisdiction, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the Terms of Use and the remainder of the Terms of Use will continue in full force and effect.

You will not use or export anything from the Service or the Content or any copy or adaptation of such Content, in violation of any applicable laws or regulations, including without limitation Vietnam and Taiwan export laws and regulations.

Unless otherwise indicated in the Term of Service, CGM may give you all notices (including legal process) that CGM is required to give by any lawful method, including without limitation by posting notice on the Service or by sending it to any email or mailing address that you provide to CGM. You acknowledge it is your responsibility to keep your email and mailing addresses current and periodically to check for notices posted on the Service. You agree to send CGM notice at customerservice@castrolmobility.com.

CGM’s failure to insist on strict performance of or enforce any part of the Terms of Use shall not be construed as or shall constitute a waiver by CGM of our right to later enforce that or any other part of the Terms of Use. No course of conduct between you or any other party and CGM shall be deemed to change or replace any provision of the Terms of Use. Any waiver by CGM of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with the Terms of Use to be binding, a written notice of the waiver of compliance in any particular instance shall be provided through one of our authorized representatives. The Terms of Use shall not be interpreted or construed to confer any rights or remedies on any third parties.

The headings in the Terms of Use are only for convenience and shall not affect their interpretation.

Our Service may contain specific free and open source software (“FOSS”). Each FOSS is subject to its respective FOSS License, as permitted by the governing license. The disclaimers, provisions, prohibitions or restrictions of such FOSS License are considered to be included by reference in this Term of Use. CGM does not provide any representation or warranty regarding any FOSS included in or accompanying the Service. For more information, please call our hotline 18002239 or email customerservice@castrolmobility.com to contact us.

Feedback

Should you have any comments or questions regarding the Terms of Use, you may contact us at hotline 18002239 or email customerservice@castrolmobility.com. Any feedback or information you provide to CGM will be deemed to be non-confidential.

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